Friends & Family Testing: April 2018 Results

The Friends & Family Test is a new initiative from NHS England which offers all registered patients, their carers’ and family, an opportunity to provide feedback on any contact with their GP Surgery.  There is no obligation for you to complete a survey but the opportunity is there for you to engage with this on each and every contact, should you wish to do so.  The forms and posting box are located on our Reception Desk.

 Every patient has the same opportunity, so if you have any issues or impairment which makes your involvement and completion of these questions difficult, you may ask somebody to complete this on your behalf, including a member of our staff if you desire.

 Your answers and comments will remain anonymous.  Completed data must be provided by SMG to NHS England on a monthly basis.  Any comments made in the ‘free text’ box will not be sent to NHS England but will, along with your other answer, be used to celebrate successes and to support staff to make improvements if your experiences do not live up to your expectations.

 Results will be published monthly on the NHS England Website, The NHS Choices Website and here, on our own SMG Website.

APRIL 2018 RESULTS

TOTAL COMPLETED QUESTIONNAIRES = 4

 How likely are you recommend our GP Practice to friends and family if they needed similar care or treament?

EXTREMELY LIKELY = 4

LIKELY = 0

NEITHER LIKELY OR UNLIKELY = 0

UNLIKELY = 0

EXTREMELY UNLIKELY = 0

DON’T KNOW = 0

BANK HOLIDAY CLOSURE: 28TH MAY 2018

BANK HOLIDAY CLOSURE

The Surgery will be closed for

BANK HOLIDAY

on:

MONDAY 28TH MAY 2018

THE SURGERY WILL REOPEN AT:

08:30 ON TUESDAY 29TH MAY 2018

If you need Medical assistance please call 01293 223666 and follow the instructions

IN THE EVENT OF A MEDICAL EMERGENCY PLEASE DIAL 999

TO ACCESS THE NHS 111 SERVICE FREE FROM LANDLINES AND MOBILE PHONES

PLEASE DIAL 111

 NHS 111 IS AVAILABLE 24 HOURS A DAY,

365 DAYS A YEAR

Friends & Family Testing: March 2018 Results

The Friends & Family Test is a new initiative from NHS England which offers all registered patients, their carers’ and family, an opportunity to provide feedback on any contact with their GP Surgery.  There is no obligation for you to complete a survey but the opportunity is there for you to engage with this on each and every contact, should you wish to do so.  The forms and posting box are located on our Reception Desk.

 Every patient has the same opportunity, so if you have any issues or impairment which makes your involvement and completion of these questions difficult, you may ask somebody to complete this on your behalf, including a member of our staff if you desire.

 Your answers and comments will remain anonymous.  Completed data must be provided by SMG to NHS England on a monthly basis.  Any comments made in the ‘free text’ box will not be sent to NHS England but will, along with your other answer, be used to celebrate successes and to support staff to make improvements if your experiences do not live up to your expectations.

 Results will be published monthly on the NHS England Website, The NHS Choices Website and here, on our own SMG Website.

MARCH 2018 RESULTS

TOTAL COMPLETED QUESTIONNAIRES = 3

 How likely are you recommend our GP Practice to friends and family if they needed similar care or treament?

EXTREMELY LIKELY = 1

LIKELY = 0

NEITHER LIKELY OR UNLIKELY = 0

UNLIKELY = 0

EXTREMELY UNLIKELY = 2

DON’T KNOW = 0

Friends & Family Testing: February 2018 Results

The Friends & Family Test is a new initiative from NHS England which offers all registered patients, their carers’ and family, an opportunity to provide feedback on any contact with their GP Surgery.  There is no obligation for you to complete a survey but the opportunity is there for you to engage with this on each and every contact, should you wish to do so.  The forms and posting box are located on our Reception Desk.

 Every patient has the same opportunity, so if you have any issues or impairment which makes your involvement and completion of these questions difficult, you may ask somebody to complete this on your behalf, including a member of our staff if you desire.

 Your answers and comments will remain anonymous.  Completed data must be provided by SMG to NHS England on a monthly basis.  Any comments made in the ‘free text’ box will not be sent to NHS England but will, along with your other answer, be used to celebrate successes and to support staff to make improvements if your experiences do not live up to your expectations.

 Results will be published monthly on the NHS England Website, The NHS Choices Website and here, on our own SMG Website.

FEBRUARY 2018 RESULTS

TOTAL COMPLETED QUESTIONNAIRES = 0

 How likely are you recommend our GP Practice to friends and family if they needed similar care or treament?

EXTREMELY LIKELY = 0

LIKELY = 0

NEITHER LIKELY OR UNLIKELY = 0

UNLIKELY = 0

EXTREMELY UNLIKELY = 0

DON’T KNOW = 0

Friends & Family Testing: January 2018 Results

The Friends & Family Test is a new initiative from NHS England which offers all registered patients, their carers’ and family, an opportunity to provide feedback on any contact with their GP Surgery.  There is no obligation for you to complete a survey but the opportunity is there for you to engage with this on each and every contact, should you wish to do so.  The forms and posting box are located on our Reception Desk.

 Every patient has the same opportunity, so if you have any issues or impairment which makes your involvement and completion of these questions difficult, you may ask somebody to complete this on your behalf, including a member of our staff if you desire.

 Your answers and comments will remain anonymous.  Completed data must be provided by SMG to NHS England on a monthly basis.  Any comments made in the ‘free text’ box will not be sent to NHS England but will, along with your other answer, be used to celebrate successes and to support staff to make improvements if your experiences do not live up to your expectations.

 Results will be published monthly on the NHS England Website, The NHS Choices Website and here, on our own SMG Website.

JANUARY 2018 RESULTS

TOTAL COMPLETED QUESTIONNAIRES = 0

 How likely are you recommend our GP Practice to friends and family if they needed similar care or treament?

EXTREMELY LIKELY = 0

LIKELY = 0

NEITHER LIKELY OR UNLIKELY = 0

UNLIKELY = 0

EXTREMELY UNLIKELY = 0

DON’T KNOW = 0

Adverse Weather

Whenever we experience adverse weather, the welfare and safety of our patients is as always of paramount importance.

We make every effort to ensure your visit or association with the Surgery is as safe and efficient as possible.

The car park at SMG is gritted when needed, however, please take extra care when using this facility and when you enter and leave the building.

We can arrange for prescriptions to be delivered to a local pharmacy of your choice and if you are housebound, then a home delivery service is available.

If you have an appointment booked then please ensure that we have a correct contact number for you in order that we may get in touch with you if we find that the Surgery has to  be closed.  During adverse weather, the day to day running of the Surgery may be subject to change.

IN THE EVENT OF A MEDICAL EMERGENCY, PLEASE DIAL 999

TO ACCESS THE NHS 111 SERVICE FREE FROM LANDLINES AND MOBILE PHONES, PLEASE DIAL 111

NHS 111 IS AVAILABLE 24 HOURS A DAY, 365 DAYS A YEAR