Friends & Family Testing: November 2017 Results

The Friends & Family Test is a new initiative from NHS England which offers all registered patients, their carers’ and family, an opportunity to provide feedback on any contact with their GP Surgery.  There is no obligation for you to complete a survey but the opportunity is there for you to engage with this on each and every contact, should you wish to do so.  The forms and posting box are located on our Reception Desk.

 Every patient has the same opportunity, so if you have any issues or impairment which makes your involvement and completion of these questions difficult, you may ask somebody to complete this on your behalf, including a member of our staff if you desire.

 Your answers and comments will remain anonymous.  Completed data must be provided by SMG to NHS England on a monthly basis.  Any comments made in the ‘free text’ box will not be sent to NHS England but will, along with your other answer, be used to celebrate successes and to support staff to make improvements if your experiences do not live up to your expectations.

 Results will be published monthly on the NHS England Website, The NHS Choices Website and here, on our own SMG Website.

NOVEMBER 2017 RESULTS

TOTAL COMPLETED QUESTIONNAIRES = 0

 How likely are you recommend our GP Practice to friends and family if they needed similar care or treament?

EXTREMELY LIKELY = 0

LIKELY = 0

NEITHER LIKELY OR UNLIKELY = 0

UNLIKELY = 0

EXTREMELY UNLIKELY = 0

DON’T KNOW = 0

CHRISTMAS 2017 & NEW YEAR 2018 OPENING TIMES

THE SURGERY WILL BE OPEN AS USUAL

FROM 08:30 UNTIL 18:00 ON FRIDAY 22ND DECEMBER 2017

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THE SURGERY WILL BE CLOSED ON

MONDAY 25TH & TUESDAY 26TH DECEMBER 2017

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THE SURGERY WILL BE OPEN AS USUAL FROM 08:30 UNTIL 18:00 ON

WEDNESDAY 27TH, THURSDAY 28TH & FRIDAY 29TH DECEMBER 2017

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 THE SURGERY WILL BE CLOSED ON

MONDAY 1ST JANUARY 2018

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THE SURGERY WILL BE OPEN AS USUAL AND RETURN TO NORMAL FROM

TUESDAY 2ND JANUARY 2018 ONWARDS

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IF YOU NEED MEDICAL ASSISTANCE PLEASE CALL 01293 223666 AND FOLLOW THE INSTRUCTIONS

IN THE EVENT OF A MEDICAL EMERGENCY PLEASE DIAL 999

TO ACCESS THE NHS 111 SERVICE FREE FROM LANDLINES AND MOBILE PHONES PLEASE DIAL 111

NHS 111 IS AVAILABLE 24 HOURS A DAY, 365 DAYS A YEAR

MERRY CHRISTMAS & A HAPPY NEW YEAR TO ALL OUR PATIENTS, YOUR FAMILIES AND YOUR FRIENDS FROM ALL OF THE TEAM HERE AT SMG

Crawley Access Hub

The Crawley Access Hub

Starting in November 2017

The Crawley Access Hub is a new NHS Medical Service designed for the Crawley population to have additional access to GP services.

A number of Crawley Practices are taking part in this new service and will have daily access to additional Doctor’s appointments for patients to consult with a GP.  The number of appointments available for each Practice will be allocated, according to the Practice’s patient list size.  These appointment sessions could be held at a number of different Practices located within the Crawley area. Patient’s wishing to access these appointments will be offered an appointment by a receptionist or clinician at their registered Practice.

To access this service you will be asked for consent to share your medical records with other medical professionals, i.e. the GP that will be seeing you in the Crawley Access Hub.  You will be asked for your consent to share your records when your appointment is being made, and you will also be asked again by the Doctor before your consultation begins. Your consent will be recorded on your medical records.

If you wish to dissent to sharing your medical records, you will not be able to consult with a Doctor working for the Crawley Access Hub, as this Doctor will not have access to your medical records.  However this will not affect your rights to consult with a doctor or other health care professionals at your registered Practice.

You can change your consent status at any time by informing staff at your registered Practice.  Any individual consultations that you do not wish to share can be marked as private.

When booking an appointment for this service a receptionist will ask you for a brief outline of your medical problem to ensure that an appointment in the Crawley Access Hub is the correct option for you.

This service will comply with Information Governance rules and regulations.

For more information on data sharing please look at the NHS Choices website or ask at reception for a leaflet.

If you would like more information on this service, please ask at Reception.

Friends & Family Testing: October 2017 Results

The Friends & Family Test is a new initiative from NHS England which offers all registered patients, their carers’ and family, an opportunity to provide feedback on any contact with their GP Surgery.  There is no obligation for you to complete a survey but the opportunity is there for you to engage with this on each and every contact, should you wish to do so.  The forms and posting box are located on our Reception Desk.

 Every patient has the same opportunity, so if you have any issues or impairment which makes your involvement and completion of these questions difficult, you may ask somebody to complete this on your behalf, including a member of our staff if you desire.

 Your answers and comments will remain anonymous.  Completed data must be provided by SMG to NHS England on a monthly basis.  Any comments made in the ‘free text’ box will not be sent to NHS England but will, along with your other answer, be used to celebrate successes and to support staff to make improvements if your experiences do not live up to your expectations.

 Results will be published monthly on the NHS England Website, The NHS Choices Website and here, on our own SMG Website.

OCTOBER 2017 RESULTS

TOTAL COMPLETED QUESTIONNAIRES = 2

 How likely are you recommend our GP Practice to friends and family if they needed similar care or treament?

EXTREMELY LIKELY = 1

LIKELY = 1

NEITHER LIKELY OR UNLIKELY = 0

UNLIKELY = 0

EXTREMELY UNLIKELY = 0

DON’T KNOW = 0

APOLOGIES: SURGERY SHORT OF GPs

DUE TO UNFORESEEN CIRCUMSTANCES WE ARE SHORT OF DOCTORS FOR THE NEXT 3 WEEKS

WE ARE DOING OUR BEST TO COVER AS MANY GP/DOCTOR SESSIONS AS POSSIBLE WITH OTHER LOCAL DOCTORS

THANK YOU FOR YOUR PATIENCE

NICKY SHEARWOOD

 (PRACTICE BUSINESS MANAGER)

 

Friends & Family Testing: September 2017 Results

The Friends & Family Test is a new initiative from NHS England which offers all registered patients, their carers’ and family, an opportunity to provide feedback on any contact with their GP Surgery.  There is no obligation for you to complete a survey but the opportunity is there for you to engage with this on each and every contact, should you wish to do so.  The forms and posting box are located on our Reception Desk.

 Every patient has the same opportunity, so if you have any issues or impairment which makes your involvement and completion of these questions difficult, you may ask somebody to complete this on your behalf, including a member of our staff if you desire.

 Your answers and comments will remain anonymous.  Completed data must be provided by SMG to NHS England on a monthly basis.  Any comments made in the ‘free text’ box will not be sent to NHS England but will, along with your other answer, be used to celebrate successes and to support staff to make improvements if your experiences do not live up to your expectations.

 Results will be published monthly on the NHS England Website, The NHS Choices Website and here, on our own SMG Website.

SEPTEMBER 2017 RESULTS

TOTAL COMPLETED QUESTIONNAIRES = 2

 How likely are you recommend our GP Practice to friends and family if they needed similar care or treament?

EXTREMELY LIKELY = 1

LIKELY = 0

NEITHER LIKELY OR UNLIKELY = 0

UNLIKELY = 0

EXTREMELY UNLIKELY = 1

DON’T KNOW = 0