Reception and enquiries
Reception and enquiries
How can we help you?
Getting help with
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Can’t find what you’re looking for?
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Get immediate help with minor illnesses and injuries:
Pharmacists can also advise on minor illnesses and injuries:
Alternatively you can visit your nearest Minor Injury Unit:
West Green Drive
Crawley, RH11 7DH
Tel: 01293 600300
24 hours 7 days a week
Horsham, RH12 2DR
Tel: 01403 227000 ext 7202
9am to 5pm, Monday to Friday
How can we help you?
For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.
Calls are free from landlines and mobiles.
Visit a Pharmacist
- No appointment necessary
- Many pharmacists have a confidential area
- Open till late and at weekends
Contact a Doctor
(You must be registered for online services)
See a Physiotherapist
Contact a Nurse
COVID-19 Support Room
COVID-19 Support Room
If you think you might have coronavirus or you’ve been in close contact with someone who has it visit NHS 111 online coronavirus service for advice.
Well-being while staying at home
Taking care of your mind as well as your body is really important while staying at home because of coronavirus (COVID-19).
Visit NHS Every Mind Matters for advice, practice advice and support groups.
If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, it’s important to get support.
To stay fit and healthy whilst at home, try the NHS Home workout videos.
Advice for patients with pre-existing conditions
Advice for Vulnerable Patients
Lets see what we can do…
Patients with one or more medical conditions can self-refer to this service. Referrals can be made through Southgate Medical Group who will complete a referral form
Communities of Practice
Referrals can be made through Southgate Medical Group. Surgery to complete a referral
Patients over the age of 17 that suffer a wide range of musculoskeletal conditions can self-refer to this service by collecting a form from surgery reception and handing into Crawley Hospital or by visiting:
Acute Community Eye Service (ACES)
Patients can self-refer to this service by visiting Specsavers Town Centre (0300 028 8888) or Maud & Golding at Broadfield (01293 542049)
Youth Emotional Support Service (YES)
Is a free service for young people aged 11-18 looking for support with their well-being. Referrals can be made through Southgate Medical Group
Support and advice for parents with children under the age of 5 (01273 666476)
Free NHS Checks for ages 40-74 at K2 Crawley
Patients can self-refer to this service (01293 585317)
Patients to inform Southgate Medical Group if they wish to be referred to this service or contact Crawley Wellbeing (01293 585317)
Yoga sessions will be held at the surgery, starting June 2018. Patients to contact reception to book
Is where young people aged 13-25 (11-12 years old if accompanied by a parent), can drop in or make an appointment to talk to a member of staff in confidence in a safe and comfortable space.
Sexual Health Clinic
Walk-In service based at Crawley Hospital for Family Planning, Sexual Health and Contraception (01293 600459)
Carer’s Support Service
Patients can self-refer to this service or a referral can be done through Southgate Medical Group or by contacting Carer’s Support Service (0300 028 8888)
Patients who wish to be assigned a care co-ordinator should contact the reception manager for more information
Expert Patient Programme
A self-management course for adult patients living with long term health conditions. To book call (01403 227000 x 7547)
Patients can book an appointment with in-house Nutritionist through reception. Available Thursdays, Fridays and group sessions are also available
Sure Start Children & Family Centre - Southgate
Parents, carers & guardians can visit any of the local Sure Start Centres. Southgate centre (01293 651798)
Southgate Medical Group – Sing along
Patients can come along should they wish to attend. Please ask for details
Time to Talk
Patients can self-refer to this service, leaflets at Southgate Medical Group’s front reception or ring (01293 843300)
Carers' Support West Sussex
Carers Support West Sussex is an independent charity supporting some of the 89,000 family and friend carers living in West Sussex.
Telephone: 0300 028 8888
Southgate Children and Family Centre
The centre is open on Mondays and Fridays for those attending groups by appointment or invitation only.
Telephone: 01293 651798
Child Health Information Service
The Child Health Bureau is the central administrative base for the Child Health Services across West Sussex and is located in Chichester, West Sussex. Our service is for patients who live in West Sussex, have a GP in West Sussex or go to School in West Sussex. We hold a record of all children between the ages of 0-19, which includes immunisation, pre-school and school health reviews and assessments. We work closely with Health Visiting, School Nursing, Children’s Services and GP Practices.
Website: www.childhealthinformation services
Telephone: 01243 793643
Healthy Child Programme
The Healthy Child Programme is the universal public health programme for children and young people, which provides a range of health interventions and support, beginning in pregnancy and continuing through to the end of formal schooling.
How To Contact A Health Visitor
Contact Crawley B Health Visiting Team
4th Floor, Red Wing
West Green Drive
Telephone: 01293 600300 x 3271
Caring for your baby or toddler
Whatever you want to know about getting pregnant, being pregnant or caring for your new baby, you should find it here
Childhood illness visual guide
Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.
Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.
Download from: www.nhs.uk
50+ Skills Exchange Weekly Club
The 50+ Skills Exchange club is a meeting of like-minded people who have a wealth of skills, knowledge and experience which they are willing to pass on to others. It is a community initiative so you pay nothing to join and attend.
Telephone: 01293 817 227
Ace Club - Social Group East Grinstead/Crawley
Ace Club, a club for unattached people of any age, mostly 50+ but with no upper or lower age limit, offers an opportunity to make new friends doing the things you enjoy…. Activities include pub nights, cards/games eves, walks, meals out, quizzes, theatre trips, coffee mornings, cinema evenings and many other activities including discos.
Crawley Wellbeing is funded by Public Health England and offers a free, friendly and impartial service to support you in making positive improvements to your health and wellbeing.
At your surgery we are available for 45-minute appointments with one of our advisers who can give advice and work with you to make healthy changes to your lifestyle to improve your health for the future.
We can support you with a range of issues, including:
- Losing weight
- Getting more active
- Reducing alcohol
- Low mood
We also have many programmes and activities to enable you to achieve your aims and we can refer you to other services if more appropriate for your needs.
Appointment with a Dementia Support Worker
Time To Talk
Time To Talk offers you the time and support to make the changes you want so you can feel better. We can help you to regain control of your life, enjoy and participate in life again, develop a new understanding of your difficulties and learn new ways of coping.
Telephone: 01293 585317
Sussex Mental Healthline
Sussex Mental Healthline offers telephone support and information.
Available Monday to Friday 5pm to 9am, and 24 hours at weekends and Bank Holidays in East Sussex and Brighton and Hove. Available 24 hours, seven days a week in West Sussex.
Telephone: 0300 5000 101
Time To Talk Health
Time to Talk Health is a NHS Service for residents registered with a West Sussex GP who are in need of support to cope/manage with any or all of the following long-term health conditions:
- Type 1 or Type 2 Diabetes.
- A cardiac (heart) condition.
- Chronic Obstructive Pulmonary (lung) Disease (COPD).
Website: Time to Talk Health
One You - Every Mind Matters
Having good mental health helps us relax more, achieve more and enjoy our lives more.
Free anonymous online chat for young people to discuss your mental health issues.
Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.
Telephone: 116 123
Rethink provide expert, accredited advice and information to everyone affected by mental health problems.
Telephone: 0300 5000 927
West Sussex Drug and Alcohol Wellbeing Network
West Sussex Drug and Alcohol Wellbeing Network is a free and confidential drug and alcohol service for adults aged 25+ (including offenders), families and affected others. The North team covers Crawley and Horsham.
Telephone: 0300 303 8677
Addaction support adults, children, young adults and older people to make positive behavioural changes. Whether that’s with alcohol, drugs, or mental health and wellbeing, we’re here to help people improve their lives in ways they never thought possible.
Drinkaware Online Tools & Apps
Online trackers and apps from Drinkaware to help you avoid harm from alcohol.
Download from: www.drinkaware.co.uk
If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.
Telephone: 0300 123 1110
Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.
Telephone: 0800 917 7650
ENT Surrey & Sussex
Treating a wide variety of problems of the ears nose and throat. Servicing the Surrey and Sussex areas.
Crawley CAMEO (Come and Meet Each Other) Club
The club encourages elderly people to join others and not remain housebound in order to reduce loneliness, maintain a healthy lifestyle, keep informed about local issues and encourage community involvement and well-being.
Telephone: 01293 416157
Patients or carers can ask for an appointment with a Dementia Support Worker from the Alzheimer’s Society and the surgery will arrange this.
Maternity Care During the Coronvirus Outbreak
For maternity services and support during the outbreak, please visit the SASH Maternity Services website: www.surreyandsussex.nhs.uk
The Birth Centre
The Birth Centre provides a comfortable, private, environment for healthy women in labour with straightforward pregnancies, who could opt to have a home birth, but choose to come into hospital. The service provided in the Birth Centre is in line with the service that would be provided at home. Although alongside the Delivery Suite, the Birth Centre is equipped to run self-sufficiently on a day to day basis.
Planning Your Care
Planning Your Care – Living Well aims to support patients to remain out of hospital and to be supported at home if you wish.
Get help with joint pain
You can now refer yourself to physiotherapy for joint problems, spinal pain, arthritis management, rehab following surgery and sports injuries without seeing your GP first if you are a registered patient at Southgate Medical Group. If you would like your condition to be assessed please complete the online referral form.
Website: Sussex MSK
Bone, Joint or Muscle Problems?
British Pregnancy Advisory Service
If you discover that you have a pregnancy that you feel you are unable to continue with, we will be here to support you to make a decision that is right for you.
Telephone: 03457 30 40 30
Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.
Sexual Health Help Line
The Family Planning Association Sexual health help line can give you confidential information and advice.
Telephone: 0845 122 8690
Prescription Plus is a way of linking people who visit their GP with support and activities within the local community.This non medical support works alongside existing treatments to help improve patients’ physical and mental wellbeing.
Telephone: 01293 657002
PCN Social Prescriber
The West Sussex Stop Smoking Service
The West Sussex Stop Smoking Service offers one-to-one support, free of charge, at various clinics in and around Crawley, for those who wish to give up smoking. Vouchers for nicotine replacement products are available at prescription prices.
Telephone: 0300 100 1823
Website: West Sussex Stop Smoking Service
SMG - Smoking Cessation Clinic
Giving up smoking is the best thing you can do for your own health. Should you wish to book an appointment with our Stop Smoking Advisor, you will need to enquire at reception.
Weight Off Workshop
Weight Off Workshop (16+) is a 12-week weight-management programme that Crawley Wellbeing is running on behalf of the GP surgeries in Crawley. The programme consists of weekly hour and half sessions that combines nutritional advice with low-level physical activity. To qualify for WoW you must be over 16+, have a Body Mass Index of over 28, and be able to make the weekly sessions. To take part ask your GP or practice nurse to complete the Weight Off Workshop referral form today or contact us.
Telephone: 01293 585317
Weight Loss Advice
Patients wanting to lose weight can have a 45-minute appointment at the practice with staff From Crawley Wellbeing.
They can self-refer via the surgery
Telephone: 01293 574747
Am I a Healthy Weight?
Calculation your BMI using this NHS Choices Tool
Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.
You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.
West Sussex Children and Young People's Drug And Alcohol Wellbeing Service
The West Sussex Young Persons Substance Misuse Service (WSYPSMS) offers flexible, confidential treatment and support for young people aged up to 24 years. Young people are offered appointments at a venue which suits them and drop-ins are held around the county, including FindItOut Centres.
Telephone: 0300 303 8677
Website: Young People Dug and alcohol abuse
The Find It Out Centre
If you’re 13-25 you can talk to a Personal Adviser at the Find It Out Centre about anything that’s on your mind including: Accommodation, Bullying, Careers, Drugs, Education/training, Friendship, Good Health, Jobs, Legal Advice, Local Information, Money, Qualifications, Sexual Health & Relationships, Sport, Leisure and Travel.
Telephone: 01293 843327
Crawley Community Youth Service
Crawley Community Youth Service is a local charity that works with young people providing safe open access spaces where they can take part in activities. Our clubs are for young people aged 11 to 16, or Juniors aged 9 to 13, or Seniors aged 13 to 18.
Change Grow Live
At change, grow, live (CGL) we help people who want to change their lives for the better.
We run the following types of services:
- Children and young people’s services
- Drug and alcohol services
- Family services, including services for people affected by someone else’s drug or alcohol use
- Street outreach services
- Domestic abuse services
- Clinical services
- Criminal justice and prison services
Want someone to understand, or advice on how to help a friend? Kooth offers free, safe and anonymous support for young people
Talk To Frank
A 24-hour helpline offering information and advice to anybody concerned about drugs and substance misuse. Can address health concerns about any drugs – legal or illegal. Provides information about local services and support groups and national drug resources. Literature available and there is a lot of information on the website including what to do in an emergency.
Telephone: 0300 123 6600
Website: Talk To Frank
Youth Emotional Support
Youth Emotional Support (YES) is a free service for young people aged 11-17. They can help with: self-harming, low mood and mild depression, anxiety, low self-esteem
Find It Out,
Crawley, RH10 8GP
Find It Out is open 1pm – 5pm Monday to Thursday
Telephone: 01293 843327
Chat Health (Text a School Nurse) Confidential advice and support texting service for 11-19 year olds. Available from 9 – 4.30, Monday to Friday
Text: 07480 635 424
Young Carers – Support for young people caring for a parent or older relative
Telephone: 01903 270300
Website: West Sussex Young carers
If you feel unsafe at home because someone is threatening you, hurting you, or making you feel trapped, afraid or degraded, you can talk to someone about your situation and get help.
Mon Sun 9am-5pm Telephone : 0330 222 8181
Weekends Telephone: 07834 968539