Reception and enquiries

Reception and enquiries

How can we help you?

Can’t find what you’re looking for?

Treatment Room

Treatment Room

Let’s see what we can do…

Get immediate help with minor illnesses and injuries:

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

Urgent Treatment Centre
Crawley Hospital
West Green Drive
Crawley, RH11 7DH
Tel: 01293 600300
 24 hours 7 days a week
Horsham Minor Injuries Unit
Horsham Hospital
Hurst Road
Horsham, RH12 2DR
Tel: 01403 227000 ext 7202
9am to 5pm, Monday to Friday
Queen Victoria Hospital
Holtye Road,
East Grinstead,
RH19 3DZ.
Tel: 01342 414000
8.00am – 8.00pm

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

Call or get help online now – NHS 111.

NHS 111

Check your symptoms by visiting NHS 111 Online.
Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles.
You can also check your symptoms on the go, download the NHS App.
Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

Visit a Pharmacist

  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends
Get medical advice and treatment from a Doctor.

Contact a Doctor

Book an appointment online
(You must be registered for online services)
Book an appointment on the phone01293 223666
See a Physiotherapist

See a Physiotherapist

You can now refer yourself to physiotherapy for joint problems, spinal pain, arthritis management, rehab following surgery and sports injuries without seeing your GP first if you are a registered patient at Southgate Medical Group. If you would like your condition to be assessed please complete the online referral form.
See a Nurse for conditions such as vaccinations, sexual health, contraception, blood pressure checks, health reviews, cervical screening, ear syringing and lifestyle advice.

Contact a Nurse

Book an appointment on the phone01293 223666

COVID-19 Support Room

COVID-19 Support Room

How can we help you?

If you think you might have coronavirus or you’ve been in close contact with someone who has it visit NHS 111 online coronavirus service for advice.

Well-being while staying at home

Taking care of your mind as well as your body is really important while staying at home because of coronavirus (COVID-19).

Visit NHS Every Mind Matters for advice, practice advice and support groups.

If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, it’s important to get support.

Get urgent support now.

Keeping Active

To stay fit and healthy whilst at home, try the NHS Home workout videos.

Advice for patients with pre-existing conditions

Advice for Vulnerable Patients

Wellbeing Centre

Wellbeing Centre

Lets see what we can do…

Additional Services

Social Prescribing

Patients with one or more medical conditions can self-refer to this service. Referrals can be made through Southgate Medical Group who will complete a referral form

Communities of Practice

Referrals can be made through Southgate Medical Group. Surgery to complete a referral


Patients over the age of 17 that suffer a wide range of musculoskeletal conditions can self-refer to this service by collecting a form from surgery reception and handing into Crawley Hospital or by visiting:


Acute Community Eye Service (ACES)

Patients can self-refer to this service by visiting Specsavers Town Centre (0300 028 8888) or Maud & Golding at Broadfield (01293 542049)

Youth Emotional Support Service (YES)

Is a free service for young people aged 11-18 looking for support with their well-being. Referrals can be made through Southgate Medical Group

Health Visitors

Support and advice for parents with children under the age of 5 (01273 666476)

Free NHS Checks for ages 40-74 at K2 Crawley

Patients can self-refer to this service (01293 585317)

Wellbeing (Weight)

Patients to inform Southgate Medical Group if they wish to be referred to this service or contact Crawley Wellbeing (01293 585317)


Yoga Sessions

Yoga sessions will be held at the surgery, starting June 2018. Patients to contact reception to book


Is where young people aged 13-25 (11-12 years old if accompanied by a parent), can drop in or make an appointment to talk to a member of staff in confidence in a safe and comfortable space.


Sexual Health Clinic

Walk-In service based at Crawley Hospital for Family Planning, Sexual Health and Contraception (01293 600459)

Carer’s Support Service

Patients can self-refer to this service or a referral can be done through Southgate Medical Group or by contacting Carer’s Support Service (0300 028 8888)


Care Co-Ordinators

Patients who wish to be assigned a care co-ordinator should contact the reception manager for more information

Expert Patient Programme

A self-management course for adult patients living with long term health conditions. To book call (01403 227000 x 7547)



Patients can book an appointment with in-house Nutritionist through reception. Available Thursdays, Fridays and group sessions are also available

Sure Start Children & Family Centre - Southgate

Parents, carers & guardians can visit any of the local Sure Start Centres. Southgate centre (01293 651798)

Southgate Medical Group – Sing along

Patients can come along should they wish to attend. Please ask for details

Time to Talk

Patients can self-refer to this service, leaflets at Southgate Medical Group’s front reception or ring (01293 843300)


Cancer Support

Carers' Support West Sussex

Carers Support West Sussex is an independent charity supporting some of the 89,000 family and friend carers living in West Sussex.

Telephone: 0300 028 8888





Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999


Child Health 0-5 years

Southgate Children and Family Centre

The centre is open on Mondays and Fridays for those attending groups by appointment or invitation only.

Telephone: 01293 651798



View more Children and Family Centres in Crawley

Child Health Information Service

The Child Health Bureau is the central administrative base for the Child Health Services across West Sussex and is located in Chichester, West Sussex. Our service is for patients who live in West Sussex, have a GP in West Sussex or go to School in West Sussex. We hold a record of all children between the ages of 0-19, which includes immunisation, pre-school and school health reviews and assessments. We work closely with Health Visiting, School Nursing, Children’s Services and GP Practices.

Website: www.childhealthinformation services

Telephone: 01243 793643

Healthy Child Programme

The Healthy Child Programme is the universal public health programme for children and young people, which provides a range of health interventions and support, beginning in pregnancy and continuing through to the end of formal schooling.


How To Contact A Health Visitor

Contact Crawley B Health Visiting Team
4th Floor, Red Wing
Crawley Hospital
West Green Drive
RH11 7DH

Telephone: 01293 600300 x 3271

Caring for your baby or toddler

Whatever you want to know about getting pregnant, being pregnant or caring for your new baby, you should find it here

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.


Vaccination planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Download from:

Community Groups

50+ Skills Exchange Weekly Club

The 50+ Skills Exchange club is a meeting of like-minded people who have a wealth of skills, knowledge and experience which they are willing to pass on to others. It is a community initiative so you pay nothing to join and attend.

Telephone: 01293 817 227



Ace Club - Social Group East Grinstead/Crawley

Ace Club, a club for unattached people of any age, mostly 50+ but with no upper or lower age limit, offers an opportunity to make new friends doing the things you enjoy…. Activities include pub nights, cards/games eves, walks, meals out, quizzes, theatre trips, coffee mornings, cinema evenings and many other activities including discos.



Crawley Wellbeing

Crawley Wellbeing

Crawley Wellbeing is funded by Public Health England and offers a free, friendly and impartial service to support you in making positive improvements to your health and wellbeing.

At your surgery we are available for 45-minute appointments with one of our advisers who can give advice and work with you to make healthy changes to your lifestyle to improve your health for the future.

We can support you with a range of issues, including:

  • Nutrition
  • Losing weight
  • Getting more active
  • Reducing alcohol
  • Low mood

We also have many programmes and activities to enable you to achieve your aims and we can refer you to other services if more appropriate for your needs.

Ask for  an appointment with a Crawley Wellbeing Adviser


Depression, Anxiety & Stress

Time To Talk

Time To Talk offers you the time and support to make the changes you want so you can feel better. We can help you to regain control of your life, enjoy and participate in life again, develop a new understanding of your difficulties and learn new ways of coping.

Telephone: 01293 585317



Sussex Mental Healthline

Sussex Mental Healthline offers telephone support and information.
Available Monday to Friday 5pm to 9am, and 24 hours at weekends and Bank Holidays in East Sussex and Brighton and Hove. Available 24 hours, seven days a week in West Sussex.

Telephone: 0300 5000 101

Website: www.sussex-mental-healthline

Time To Talk Health

Time to Talk Health is a NHS Service for residents registered with a West Sussex GP who are in need of support to cope/manage with any or all of the following long-term health conditions:

  • Type 1 or Type 2 Diabetes.
  • A cardiac (heart) condition.
  • Chronic Obstructive Pulmonary (lung) Disease (COPD).

Website: Time to Talk Health


One You - Every Mind Matters

Having good mental health helps us relax more, achieve more and enjoy our lives more.


More services for young people


Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123




Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927




Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393


Drugs and Alcohol

West Sussex Drug and Alcohol Wellbeing Network

West Sussex Drug and Alcohol Wellbeing Network is a free and confidential drug and alcohol service for adults aged 25+ (including offenders), families and affected others. The North team covers Crawley and Horsham.

Telephone: 0300 303 8677

Website: www.drugandalcoholwellbeingnetwork



Addaction support adults, children, young adults and older people to make positive behavioural changes. Whether that’s with alcohol, drugs, or mental health and wellbeing, we’re here to help people improve their lives in ways they never thought possible.


More tools and apps


If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 917 7650



Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111



Ear, Nose and Throat

ENT Surrey & Sussex

Treating a wide variety of problems of the ears nose and throat. Servicing the Surrey and Sussex areas.


Elderly Care

Crawley CAMEO (Come and Meet Each Other) Club

The club encourages elderly people to join others and not remain housebound in order to reduce loneliness, maintain a healthy lifestyle, keep informed about local issues and encourage community involvement and well-being.

Telephone: 01293 416157

Website: www.crawley-cameo-come-and-meet-each-other-club


Dementia care

Patients or carers can ask for an appointment with a Dementia Support Worker from the Alzheimer’s Society and the surgery will arrange this.

Dementia UK

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678


Age UK

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. We believe in a world where everyone can love later life and we work every day to achieve this.

Telephone: 0800 169 2081


Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4708 090



Maternity Care During the Coronvirus Outbreak

For maternity services and support during the outbreak, please visit the SASH Maternity Services website:

The Birth Centre

The Birth Centre provides a comfortable, private, environment for healthy women in labour with straightforward pregnancies, who could opt to have a home birth, but choose to come into hospital. The service provided in the Birth Centre is in line with the service that would be provided at home. Although alongside the Delivery Suite, the Birth Centre is equipped to run self-sufficiently on a day to day basis.

Website: www.thebirthingunit


Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from:

Download from:

Planning Your Care

Planning Your Care

Planning Your Care – Living Well aims to support patients to remain out of hospital and to be supported at home if you wish.

Find out more.

See a physiotherapist

Get help with joint pain

You can now refer yourself to physiotherapy for joint problems, spinal pain, arthritis management, rehab following surgery and sports injuries without seeing your GP first if you are a registered patient at Southgate Medical Group. If you would like your condition to be assessed please complete the online referral form.

WebsiteSussex MSK

Bone, Joint or Muscle Problems?

Sexual Health

British Pregnancy Advisory Service

If you discover that you have a pregnancy that you feel you are unable to continue with, we will be here to support you to make a decision that is right for you.

Telephone: 03457 30 40 30



Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.


Sexual Health Help Line

The Family Planning Association Sexual health help line can give you confidential information and advice.

Telephone: 0845 122 8690

Family Planning Association

They are a sexual health charity. They give straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 0300 123 7123


Social Prescribing

Prescription Plus

Prescription Plus  is a way of linking people who visit their GP with support and activities within the local community.This non medical support works alongside existing treatments to help improve patients’ physical and mental wellbeing.

Telephone: 01293 657002

Mobile Telephone: 07715 317074 (Poppy)/ 07827 951971 (Tracey)



PCN Social Prescriber

Stop Smoking

The West Sussex Stop Smoking Service

The West Sussex Stop Smoking Service offers one-to-one support, free of charge, at various clinics in and around Crawley, for those who wish to give up smoking. Vouchers for nicotine replacement products are available at prescription prices.

Telephone: 0300 100 1823

Website: West Sussex Stop Smoking Service


SMG - Smoking Cessation Clinic

Giving up smoking is the best thing you can do for your own health. Should you wish to book an appointment with our Stop Smoking Advisor, you will need to enquire at reception.

Weight Management

Weight Off Workshop

Weight Off Workshop (16+)  is a 12-week weight-management programme that Crawley Wellbeing is running on behalf of the GP surgeries in Crawley. The programme consists of weekly hour and half sessions that combines nutritional advice with low-level physical activity. To qualify for WoW you must be over 16+, have a Body Mass Index of over 28,  and be able to make the weekly sessions. To take part ask your GP or practice nurse to complete the Weight Off Workshop referral form today or contact us.

Telephone: 01293 585317

Website: www.weightoffworkshop


Weight Loss Advice

Patients  wanting to lose weight can have a 45-minute appointment at the practice with staff  From Crawley Wellbeing.

They can self-refer via the surgery

Telephone: 01293 574747

More tools and apps

Weight Watchers

Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.


Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.


Young People

West Sussex Children and Young People's Drug And Alcohol Wellbeing Service

The West Sussex Young Persons Substance Misuse Service (WSYPSMS) offers flexible, confidential treatment and support for young people aged up to 24 years. Young people are offered appointments at a venue which suits them and drop-ins are held around the county, including FindItOut Centres.

Telephone: 0300 303 8677

Website: Young People Dug and alcohol abuse

The Find It Out Centre

If you’re 13-25 you can talk to a Personal Adviser at the Find It Out Centre about anything that’s on your mind including: Accommodation, Bullying, Careers, Drugs, Education/training, Friendship, Good Health, Jobs, Legal Advice, Local Information, Money, Qualifications, Sexual Health & Relationships, Sport, Leisure and Travel.

Telephone: 01293 843327

Website: www.findItout

Crawley Community Youth Service

Crawley Community Youth Service is a local charity that works with young people providing safe open access spaces where they can take part in activities. Our clubs are for young people aged 11 to 16, or Juniors aged 9 to 13, or Seniors aged 13 to 18.



Change Grow Live

At change, grow, live (CGL) we help people who want to change their lives for the better.

We run the following types of services:

  • Children and young people’s services
  • Drug and alcohol services
  • Family services, including services for people affected by someone else’s drug or alcohol use
  • Street outreach services
  • Domestic abuse services
  • Clinical services
  • Criminal justice and prison services



Want someone to understand, or advice on how to help a friend?  Kooth offers free,  safe and anonymous support for young people


Talk To Frank

A 24-hour helpline offering information and advice to anybody concerned about drugs and substance misuse. Can address health concerns about any drugs – legal or illegal. Provides information about local services and support groups and national drug resources. Literature available and there is a lot of information on the website including what to do in an emergency.

Telephone: 0300 123 6600

Website: Talk To Frank

Youth Emotional Support

Youth Emotional Support (YES) is a free service for young people aged 11-17. They can help with: self-harming, low mood and mild depression, anxiety, low self-esteem

Go to:
Find It Out,
Centenary House,
County Buildings,
Woodfield Road,
Crawley, RH10 8GP

Find It Out is open 1pm – 5pm Monday to Thursday

Telephone: 01293 843327

Chat Health

Chat Health (Text a School Nurse) Confidential advice and support texting service for 11-19 year olds. Available from 9 – 4.30, Monday to Friday

Text: 07480 635 424

Young Carers

Young Carers – Support for young people caring for a parent or older relative

Telephone: 01903 270300

Website: West Sussex Young carers

Domestic Abuse

If you feel unsafe at home because someone is threatening you, hurting you, or making you feel trapped, afraid or degraded, you can talk to someone about your situation and get help.

 Mon Sun  9am-5pm Telephone : 0330 222 8181

Weekends  Telephone: 07834 968539


Health Review and Assessment Clinic

Prescriptions and medicines centre

Prescriptions and medicines centre

How can we help you?

Local Pharmacies

Administration office

Administration office

How can we help you?

Can’t find what you’re looking for?